Privacy policy

This page is a translation of the Japanese original. If there is any discrepancy between the English and Japanese versions, the Japanese version prevails.

Photos used in the Pattern Maker

Photos you upload to the Pattern Maker are processed only in your browser and are never sent to our servers. The patterns you make are saved in your browser (local storage).

AI illustration

Only when you press an AI button in the Pattern Maker is the cropped image sent to an OpenAI image model (through an OpenAI-compatible image API) for conversion. We store neither the image sent nor the picture made. To manage usage limits, we record your IP address for 7 days in a form from which the address cannot be recovered (a hash).

Extra AI illustration uses (email address)

The email address you enter to get extra uses is used only to send the confirmation email and to manage your uses, and is deleted after 30 days. Only if you check the box to receive news and open the link in the confirmation email will we send you news about new patterns and offers (to unsubscribe, contact sales@mamepix.com or reply to a news email; we delete your email address once you unsubscribe).

New-pattern emails (optional)

The email address you enter in “Get new free patterns by email” is used only to send the confirmation email and the new-pattern emails (at most once a week). You are not subscribed until you open the link in the confirmation email; addresses not confirmed within 14 days are deleted. You can unsubscribe with one click from the link at the end of every email, and we delete the address one month after you unsubscribe.

Information we receive when you order

We use your name, address, phone number, email address and order details to ship your order and to answer your inquiries. Payment details are processed by our payment provider (Stripe); we never hold your card number.

Reminder if you do not finish paying (optional)

Only if you tick “If I don’t finish paying, remind me once by email” in your cart do we use the email address you enter, and only to send that one reminder. The address is also filled in on the checkout page (Stripe). We delete the reminder address once the reminder is sent, once you complete your order, or after 3 days.

Customer survey

Answers to the survey linked from the shipping notification email (satisfaction, comments and so on) are stored with your order number and used only to improve our products and service. Answering is optional.

Photos for Made to Order and pattern orders

Photos you send us for a Made to Order piece or a pattern order are used only to make it and to answer your inquiries, and are deleted automatically 90 days after shipping (for a pattern order, after we deliver the pattern). Photos for orders that did not proceed to payment are deleted after 2 days. The PDF of a pattern order is deleted 180 days after delivery.

Analytics

To improve our service, we use Cloudflare Web Analytics to count page views and similar figures. It uses no cookies and collects no personally identifiable information.

We also record how many times, and when, visits start on each kind of page and actions such as “made a pattern”, “downloaded a PDF” or “added to cart” happen (not who did them). So that the same person is not counted twice, we keep a value derived from your network that cannot be reversed (a hash) for 2 days only, then delete it. To count how many people are on the site right now, a page you are viewing sends only its kind of page once a minute, kept with the same kind of value for 2 hours. Which site or ad you came from (a tag on the ad link, or the kind of referrer such as a search engine or social network) is kept in your browser for 30 days, and when you order it is recorded with the order only for these counts.

Contact

Brightcore Technologies LLC (operator of mamepix)
Email: sales@mamepix.com