Shipping
We ship to Japan, Taiwan, Hong Kong, Singapore, Malaysia, United States and Spain. Orders to Taiwan, Hong Kong, Singapore and Malaysia ship from our partner warehouse in China and arrive about 5–10 days after you order; orders to Japan ship from Tokyo or China depending on the item and stock. Shipping is charged once per order; choose “Ship to” in your cart to see the total including shipping.
| Ship to | Shipping | Free shipping | Delivery after dispatch | Method |
|---|---|---|---|---|
| Japan | ¥380 | Items total ¥3,000 or more | 1–7 days (from Tokyo: 1–3; from China: about 4–7) | Japan Post, international courier and others (tracked) |
| Taiwan | ¥287 | Items total ¥2,398 or more | About 2–5 days (from China; about 5–10 days after you order) | International post or courier (tracked) |
| Hong Kong | ¥287 | Items total ¥2,398 or more | About 2–5 days (from China; about 5–10 days after you order) | International post or courier (tracked) |
| Singapore | ¥287 | Items total ¥2,398 or more | About 2–5 days (from China; about 5–10 days after you order) | International post or courier (tracked) |
| Malaysia | ¥287 | Items total ¥2,398 or more | About 2–5 days (from China; about 5–10 days after you order) | International post or courier (tracked) |
| United States | ¥2,500 | Items total ¥15,000 or more | About 6–14 business days | International post or courier (tracked) |
| Spain | ¥2,000 | Items total ¥15,000 or more | About 6–16 business days | International post or courier (tracked) |
Prices and shipping are set in Japanese yen. Orders abroad are shown and charged in the local currency (NT$, HK$, S$, RM, US$ or €) at the day’s rate. To the United States and Spain the rate covers up to 600 g; heavier parcels add ¥1,050 (US) or ¥900 (Spain) per 500 g.
By destination: Taiwan · Hong Kong · Malaysia
Dispatch times
- Single-color beads, the Starter Set and tools: we ship within a week of your order (to Taiwan, Hong Kong, Singapore and Malaysia from our partner warehouse in China, arriving about 5–10 days after you order).
- Made to Order: we ship 2–3 weeks after you approve the design. Anything ordered together with a Made to Order piece ships with it (to Taiwan, Hong Kong, Singapore and Malaysia from Japan: ¥1,300, free from ¥15,000).
- Delivery time is roughly the dispatch time plus the transit time in the table above. Business days are Japanese weekdays (excluding weekends and Japanese public holidays). Deliveries can take longer at busy times such as the year-end and New Year holidays.
FAQ
How much is shipping?
Per order: Taiwan, Hong Kong, Singapore and Malaysia ¥287 (free from ¥2,398) / United States ¥2,500 / Spain ¥2,000 (both free from ¥15,000) ; Japan ¥380 (free when items total ¥3,000 or more).
How long does delivery take?
Orders to Taiwan, Hong Kong, Singapore and Malaysia ship from our partner warehouse in China and arrive about 5–10 days after you order. Orders to Japan ship within a week and take 1–7 days after dispatch (1–3 days from Tokyo, about 4–7 days from China); the United States about 6–14 business days and Spain about 6–16 after dispatch. Made to Order pieces ship 2–3 weeks after you approve the design.
Can I track my package?
Yes. When your order ships, we email you the tracking number. You can also see it from the link in your order confirmation email (the order status page).
Will I have to pay customs duties?
For deliveries abroad (Taiwan, Hong Kong, Singapore, Malaysia, United States and Spain), customs duties or import taxes may be charged locally. If they are, they are paid by the recipient. Small orders are usually not charged, but this is up to each country’s customs. To the United States we prepay the duties (an “Import duties & handling” charge of 30% of the items; nothing to pay on delivery). To Spain, VAT (21%), the EU import duty (€3 per parcel) and the carrier’s fee are paid on delivery. For packages sent abroad, the customs documents list the contents and their value (gift orders included).
How should I enter my address?
You enter the shipping address on the checkout page (Stripe) that opens after the cart. Please write it in the usual format for the destination (Chinese or English for Taiwan and Hong Kong, English for Singapore and Malaysia). Please also enter a correct phone number so the carrier can contact you.
Can I send a gift abroad?
Yes. Gift wrap (+¥300) and a free message card are available for deliveries abroad too. We do not enclose a statement showing prices.
What if something arrives damaged or missing?
If anything is damaged, missing or wrong, please email sales@mamepix.com within 7 days of arrival with your order number (and, if you can, a photo). Once we have checked, we will send a replacement (or the missing items) or give you a refund. If the item needs to be sent back, we pay the return shipping.
Can I return an item?
Made to Order pieces and other items made for you personally cannot be returned or exchanged for a change of mind. A Made to Order piece can be canceled with a full refund until we send you the design.
This page is a translation of the Japanese original. If there is any discrepancy between the English and Japanese versions, the Japanese version prevails.