Shipping
We ship to Japan, Taiwan and Hong Kong from Tokyo, Japan or from our partner warehouse in China, depending on the item and stock. Shipping is charged once per order; choose “Ship to” in your cart to see the total including shipping.
| Ship to | Shipping | Free shipping | Delivery after dispatch | Method |
|---|---|---|---|---|
| Japan | ¥380 | Items total ¥3,000 or more | 1–7 days (from Tokyo: 1–3; from China: about 4–7) | Japan Post, international courier and others (tracked) |
| Taiwan | ¥1,300 | Items total ¥15,000 or more | About 3–10 business days | International post or courier (tracked) |
| Hong Kong | ¥1,400 | Items total ¥15,000 or more | About 3–10 business days | International post or courier (tracked) |
Prices and shipping are in Japanese yen. Cards issued outside Japan are charged at your card issuer’s exchange rate.
Dispatch times
- Custom Kits, single-color beads, the Starter Set and tools: we ship within 3–5 business days of your order.
- Made to Order: we ship 2–3 weeks after you approve the design. Anything ordered together with a Made to Order piece ships with it.
- Delivery time is roughly the dispatch time plus the transit time in the table above. Business days are Japanese weekdays (excluding weekends and Japanese public holidays). Deliveries can take longer at busy times such as the year-end and New Year holidays.
FAQ
How much is shipping?
Per order: Taiwan ¥1,300 and Hong Kong ¥1,400 (both free when items total ¥15,000 or more); Japan ¥380 (free when items total ¥3,000 or more).
How long does delivery take?
Custom Kits, single-color beads and tools ship within 3–5 business days of your order. After dispatch, delivery to Taiwan and Hong Kong takes about 3–10 business days, and 1–7 days within Japan (1–3 days from Tokyo, about 4–7 days from our partner warehouse in China). Made to Order pieces ship 2–3 weeks after you approve the design.
Can I track my package?
Yes. When your order ships, we email you the tracking number. You can also see it from the link in your order confirmation email (the order status page).
Will I have to pay customs duties?
For deliveries to Taiwan and Hong Kong, customs duties or import taxes may be charged locally. If they are, they are paid by the recipient. For packages sent abroad, the customs documents list the contents and their value (gift orders included).
How should I enter my address?
You enter the shipping address on the checkout page (Stripe) that opens after the cart. Please write it in the usual format for the destination (Chinese or English for Taiwan and Hong Kong). Please also enter a correct phone number so the carrier can contact you.
Can I send a gift abroad?
Yes. Gift wrap (+¥300) and a free message card are available for Taiwan and Hong Kong too. We do not enclose a statement showing prices.
What if something arrives damaged or missing?
If anything is damaged, missing or wrong, please email sales@mamepix.com within 7 days of arrival with your order number (and, if you can, a photo). Once we have checked, we will send a replacement (or the missing items) or give you a refund. If the item needs to be sent back, we pay the return shipping.
Can I return an item?
Custom Kits, Made to Order pieces and other items made for you personally cannot be returned or exchanged for a change of mind. A Made to Order piece can be canceled with a full refund until we send you the design.
This page is a translation of the Japanese original. If there is any discrepancy between the English and Japanese versions, the Japanese version prevails.